Thu 18 October 2018

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GDPR Update

Alert message sent 23/05/2018 20:42:00

Information sent on behalf of System Administrators

Batman advising Robin about GDPR

Dear Citizen,
I am sure you will be sick of hearing about GDPR, and many organisations will have been in touch to ask you to opt in to their mailing lists. This is our statutory notification to let you know about the implications of GDPR, how it affects you with regards to the Neighbourhood Alert system, what data we hold and what we need you to do.  Don't worry though, once you're read this and checked that your settings are correct, you don't have to do anything else to continue receiving Alert messages.

The General Data Protection Regulation or GDPR, comes into effect as of 25th May 2018. The aim of this legislation is to protect us all from privacy and data breaches within an increasingly data-driven world. We see it as a really positive thing as it gives you more control over who is holding and using your data. The main changes that GDPR brings are:
  • Increased scope (it affects all organisations operating within the EU, irrespective of where they are based)
  • Increased penalties for data breaches and non-compliance
  • Strengthening of consent – i.e. providing you with clear information before you share your data and greater ease of unsubscription
  • Easier access to your data that is held by others
Against this background we (VISAV Ltd, the developers and operators of Neighbourhood Alert), have been liaising with all of our Police, Fire & Rescue, local authority and Neighbourhood Watch partners regarding the impact of GDPR on your use of the system.

The Neighbourhood Alert (Alert) system has the primary aim of “getting the right information to the right people at the right time” so that users can make informed decisions about staying safe.
The system has always operated with the highest levels of data compliance, is Cyber Essentials Plus accredited and its existing integrity met most of the requirements of the new regulation years ago. To fully comply, improvements have been made to how new people register on the system and we need to make sure that you understand and are happy with the organisations that can see your information.  In addition and to be sure that we are as transparent as possible, we now provide you with a live list of when your data is used.

Who you share your data with currently.

We have a number of licenced organisations that we call Information Providers who can, if you give consent, see your information and send you messages.  These are the Information Providers that can currently see your details:

What do I need to do now?

It is really important that you check the above list now and, if you want to quickly remove any of these or even look at new ones that you could follow, please do one of the following:
  • Use the red "Settings" button below (or the "Change your settings" link if you have plain email).  This will enable you to update your details easily and without having to log in; you then confirm your changes by clicking a link in an email that will be instantly sent to you. * Recommended
  • Log in by clicking {CHANGE_PROVIDERS} and update your preferences in the Information Providers section. (Don't worry if you have forgotten your password, you can retrieve it.)
  • Contact us by using the reply button below, calling our office on 0115 9245517 (Mon-Fri 8:30-17:30), or emailing and detail any changes you would like us to make.

Use of your data

In order to continue to be absolutely transparent and put you in control of how your data is used, we have added a new section to your secure Member Admin which provides a real-time list of every time your data is accessed or used within the Alert system.  To access this page, please login: {CHANGE_PROVIDERS} and look for the "Use of your data" page in the menu. 


We hope you won't, but if you wish to remove your details entirely from the system and from all Information Providers, please use the Unsubscribe link in the black section below, or click the settings button below and complete section 3.  

All the GDPR information

We have created a page that is full of information, links and new policies that you may find of interest.  This includes the latest Privacy Policy, Data Controller responsibilities, security updates and much more.  Click here to view our GDPR information page.

Please note, the terms and conditions for use of the system have also been updated to comply with the new regulation by mentioning GDPR.  You can view these from the above page or by clicking here.

How do you know this is genuine?

I hope we have taught you to be cautious so this is a good question to ask.  The answer in this case is that we hope you recognise the format of this email, the email address is as you would expect and this email is not "un-solicited".  You will also note that we are not asking you for any new information, but simply confirming existing information. 
We also provide a UK landline telephone number that you are welcome to call (and check with directory enquiries).  Finally, you can check the legitimacy of this or future messages by calling 101 but please bear in mind that those operators and systems are already exceptionally busy.

Thank you

Thank you for your continued support and participation.  Please be assured that we will continue to take every step to ensure that your data is safe, only used in accordance with your wishes and that we continue to be the largest, secure two way interface with Police and Public Services in the UK.

As always, please feel free to rate this message and let us know how we are doing.

Best regards
Message sent by
Mike Douglas (VISAV, Product Director, Global)

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